FAQs

The questions we get asked most. If yours is not here, call, text or WhatsApp us on 345-525-1127, or email info@tourintots.com. We answer every message ourselves.

Booking and payment

How does it all work?

Place your order on the site, or call and we will place it for you. Once the order is in, your items are reserved for your dates. Before you arrive we contact your property manager and arrange delivery, setting everything up so it is ready when you walk in. If you would rather we came after you arrive, that is fine too. At the end of your stay we arrange collection, either with you directly or with the property. That is it. Our aim is to make this the easiest part of your trip.

How far in advance should I book?

As early as you can, once your travel dates are confirmed. This matters most over USA Thanksgiving, Christmas, Easter and through to the summer holidays, when cribs and car seats book out. That said, we will always try to help with last-minute bookings, impromptu trips and airport mishaps.

Is there a minimum rental period?

Yes, two days. There is no minimum order amount.

How do I pay?

By card when you check out, using Visa, Mastercard or American Express. Your dates are confirmed once payment is received. If you would prefer to pay another way, get in touch, and we will sort it out.

Can you place the booking for me?

Yes, and we are happy to. Call, text or WhatsApp 345-525-1127, or email info@tourintots.com. Tell us what you need and where you are staying, and we will set the order up and email you a payment link. Grandparents booking for visiting grandchildren do this all the time.

Delivery and collection

What do you charge for delivery?

Nothing. Delivery and collection are free, anywhere on Grand Cayman.

What are your delivery and collection times?

Usually between 9 am and 4 pm, to fit around check-in and check-out times. It varies with how many deliveries we have that day, and Saturdays are our busiest. If you need a particular time, ask, and we will do our best.

Do you deliver on Sundays and public holidays?

Yes. We deliver and collect seven days a week, timed around your arrival and departure. We close for deliveries on Christmas Day and New Year’s Day.

Do you deliver everywhere, including North Side and East End?

Yes, everywhere on island. We are up that way most days and are happy to deliver there.

Do I need to be there for the delivery?

No. Just let your hotel, condo or villa know that Tourin’ Tots will be delivering, and they will let us in. Someone else can receive the items for you. We work with many properties, and most of them know who we are.

Do you deliver to hotels?

Yes. Send us the hotel name and the delivery and collection windows you would like, and in most cases, we will have everything there before you arrive. Please also let the hotel know to expect a baby equipment delivery. The hotel concierge team will receive your items and bring them to your room, or hold them for you in their luggage storage. We are not permitted to enter rooms.

Can you meet me at the airport?

Not at the airport itself. If you are collecting a hire car and the rental agency agrees, we can leave car seats with them. Send us your flight and car rental details with your booking, and we will contact you the day before to finalise arrangements. Please note that we are not legally authorised to install or remove car seats, although we will provide instructions where we can.

Can I collect the equipment myself?

We would rather deliver. It is free, and most items are large and bulky. We do not have a shopfront, but for something small we can arrange to meet you.

Do you set everything up?

Yes. We assemble and set up cribs, pack n plays, dress mattresses, and assemble all other items. We do not install or remove car seats. Please tell us in your booking which room each item should go in, as large items like cribs can be difficult to move through doorways once assembled.

What if my flight is delayed?

Do not stress, we have got you covered. In most cases your equipment is already waiting at your accommodation, so a late arrival is not a problem at all. If your dates change, let us know and we will accommodate you.

Do you help with emergencies?

Yes. If something has gone wrong and you need equipment urgently, call us; we have delivered to Rum Point at midnight before. We cannot promise it every time, but if we can help, we will.

The equipment

How do I know everything is clean?

We clean and sanitise every item before delivery and after every rental. Sheets, mattress pads and covers are professionally laundered after each use.

How do I know everything is safe?

As a mother, I share your concerns, and safety is our first priority. Equipment is checked, cleaned and sanitised after every rental. We monitor items for wear and tear and replace them as needed.

Will the item look exactly like the photo?

Much like a hire car, you will get an item from the category you booked. Because stock moves around, it may not be the exact model pictured, but it will have the same features and do the same job. For specific products such as the SNOO or the Baby Brezza, you will get that exact item. If you have a brand preference, tell us and we will do our best.

Do I need to clean anything before collection?

No, nothing at all. Leave everything as it is. Every item is cleaned and sanitised by us between rentals. If something has been through more than the usual, just let us know so we can plan for it.

Can residents rent, or is it only for visitors?

Anyone can rent from us, and it works exactly the same either way, at the same rates. We look after plenty of local families, whether that is visiting grandparents, a second crib over the holidays, or gear you only need for a few weeks.

What if you do not have something I need?

Tell us anyway. We add products regularly, we are always looking for new items, and we may be able to source it for you.

Changes, cancellations and damage

Can I change my order or add items?

Of course. Call or email and we will update it for you. If you would rather do it yourself, place a second order on the site and we will combine the two.

What is your cancellation policy?

Travel plans change, and we try to be flexible. Cancel at least 48 hours before delivery and you will receive a full refund. The complete cancellation and refund terms are set out in section 7 of our Terms and Conditions.

What if I am not happy with something?

Tell us straight away. We will replace the item as quickly as we can, so it does not eat into your holiday.

What if something is lost or damaged?

We know what it is like with children, and these things happen. Just be straight with us and let us know. Our Terms and Conditions set out when we may charge for repair or replacement.

Where can I read your terms and conditions?

On our Terms and Conditions page.